Cancellation and Refund Policy

At SamGalleria, we strive to ensure your satisfaction with every purchase. Please read our policy carefully regarding cancellations, refunds, and returns.

**1. Cancellations**

1.1. You may cancel your order for a full refund if it has not been shipped yet. Please contact our customer service team immediately to check the status of your order and process the cancellation.

1.2. If your order has already been shipped, we cannot cancel it. You can return the product(s) once received following our return procedure (see section 2 below).

**2. Returns and Refunds**

2.1. We accept returns within 7 days from the date of delivery for a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2.2. To complete your return, we require a receipt or proof of purchase.

2.3. Video Requirement: For certain products, we require customers to make a video while unpacking the product. This video serves as proof in case of a damaged or incorrect item claim. We will only process refunds after reviewing the unpacking video.

2.4. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.5. If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

3. Shipping

3.1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3.2. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

4. Contact Us

4.1. If you have any questions about our Cancellation and Refund Policy, please contact us at [contact email or phone number].

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Make sure to adjust the placeholders (Samgalleria, 8235870309, specific contact details) according to your actual business information. Additionally, ensure that customers are informed clearly on your website about the requirement to make a video while unpacking certain products to qualify for a refund.